Ask Us

I can’t load or display an eBook – what should I do?

We suggest you clear the cookies and the cache in your browser and then sign into the Library's e-resources again, then it should work.

You can also try again using a different browser e.g Chrome or Firefox, or try Incognito mode.

If you are still having trouble, please consult our E-resources FAQ or email us at libinfo@ul.ie.

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Library Services

Library staff are available to offer help and advice online, please fill out our Ask Us form with your question.

The Ask Us service is available from 9am to 9pm Monday to Friday and from 10am to 4.30pm on Saturdays.

Access to our online electronic resources is always available via the library website.

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