I can’t load or display an eBook – what should I do?
Answer
We suggest you clear the cookies and the cache in your browser and then sign into the Library's e-resources again, then it should work.
You can also try again using a different browser e.g Chrome or Firefox, or try Incognito mode.
PhD and Masters students / Postgraduate Researchers must use their student email address studentnumber@studentmail.ul.ie as their username and the password when logging into their library account as their library account is linked to that student account.
If you are still having trouble, please consult our E-resources FAQ or email us at libinfo@ul.ie.