EndNote Help: I’m getting an error message when I try to download EndNote?
Answer
Please make sure you have downloaded the correct files for your computer.
There are different installation files for Mac and Windows machines. If you are getting a message saying 'Disc image is not supported' then you have downloaded the files for a Mac installation to a Windows machine.
If you are trying to download Endnote to a UL-owned PC or laptop, you will need to contact ITD for the Admin login by logging a call on TopDesk or emailing service.deskitd@ul.ie
If these are neither of your errors, please send a screenshot of the error to libinfo@ul.ie.
If we are unable to assist, we will refer this query to EndNote Technical support.