Why am I getting this message that my access was denied due to one or more of the following reasons...
- Error Message: "The user is not authorized" or "User Not found"
- Error Message: "Your current IP address has poor reputation, your browser sent Cookies containing suspicious content, you are accessing the service from a high risk country. Closing your browser and trying again may clear up this issue, if not contact UL ITD Service Desk with the time this occurred and if you can, your IP address"
- Error Message: The Library Search opens but it just bring up a loading icon/flashing diamonds but does not appear to load
Answer
Please follow the instructions at the Help with common error message page it should help you find a solution to restore access.
If you are still having problems, please email us at libinfo@ul.ie.