I can't log into the Library website
I am getting an error message when I try to log into the library website to access online resources.
Answer
If you receive an 'error 403' message, please follow the instructions our other library FAQ (URL: https://ul-ie.libanswers.com/faq/271896)
If you are having problems logging in, you can try a few things to fix it:
Please ensure you are signing in with the correct UL ID number and password. It is the same password you use for your email, Brightspace, etc. Make sure your password does not contain the Euro symbol. If you need to reset your password, please email ITD service.deskitd@ul.ie or consult this link.
Next, you will need to clear your internet browser history/cookies/cache. If you are unsure how to do this, please select your browser from the list below:
Or you can follow our general instructions below. Clearing your browsing data can solve issues related to outdated tokens that may prevent successful login to University of Limerick resources, including the library services
General Instructions for All Browsers:
- Open your browser and go to the settings menu.
- Find the section for privacy or history, where you can clear your browsing data.
- Choose to clear browsing history, cookies, cached images and files.
- Select the time frame of "All time" to ensure removal of data.
- After clearing, restart your browser and attempt to log in to idp.ul.ie again.
If You Prefer Not to Clear All Browsing Data:
To avoid losing saved preferences and logins on other sites, you can specifically clear data related to just your UL login, when you log into UL services you get brought to the follow web link (idp.ul.ie ), please follow the instructions below for the various commonly used web browsers to clear browsing data for just this web link.
The Library's website and e-resources work best on the most updated Google Chrome or Firefox. You can also try signing in from Google Chrome Incognito mode.
Double check that your anti-virus software is not blocking access to the Library's website.
If you are still having problems, please write to us at libinfo@ul.ie